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Shipping & Return Policy
Orders may be placed online, by phone or in person. Go to Contact Us to find out more about ordering.
Orders may be shipped by UPS Ground, Spee-dee or Common Carrier, depending on size of order. Items that are in stock are delivered within 1 – 2 weeks, items not in stock could take 4 – 6 weeks and custom made orders could take longer. We will contact you about custom orders.
Standard Delivery charge in the Continental US
|Total Purchase Amount
|0 to $24.99
|$25.00 to $49.99
|$50.00 to $74.99
|$75.00 to $99.99
|$100.00 and up
We will only ship to Canada out of the continental US and additional shipping charges will apply.
Furniture Delivery: Furniture will be delivered via common carrier. The carrier will schedule a delivery time with the customer. The customer is responsible for moving the furniture into the location and setting it up. Assembly instructions are provided.
The customer should inspect all freight for damages before signing the bill of lading for the shipment. Once you sign the bill of lading you own the merchandise and are responsible for any damages.
The customer is responsible for all freight charges and restocking fees if they refuse delivery of merchandise. Both the freight charges and the restocking fee will be deduced from the customer refund when a customer refuses delivery or cancels their furniture order while in transit.
Return Policy: If you are not satisfied with a product and wish to return it, you must call or email us for a Return Authorization Number. Items must be returned within 30 day in its original package, in resalable condition. Remember to insure the merchandise as any damage that may occur in shipping is the responsibility of the customer until received by the Rustic Cabin Shop. Shipping and handling charges are not refundable. A 3% processing fee will be deducted from all returns. All custom orders, special orders, clearance products or sale products are nonrefundable.
We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days of receipt of merchandise.
Customized Orders: We do not accept returns or issue refunds on customized orders. We will replace the merchandise if it is damaged.
Customer Service telephone number: 1-877-757-3329
Our email us at: firstname.lastname@example.org